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Schülermediation

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Peer Mediation

A Case Study

Lena and Max

Definition of Conflict

The Mediation Programme

Peer Mediation – What’s That?

Peer Mediation – A Process in Five Steps

Step 1 : Introduction

Step 2: The Disputants’ Points of View

Step 3: Origins of the Conflict

Step 4: Conflict Resolution

Step 5: Agreement

Tasks of the Peer Mediators

An Overview of the Tasks

The Art of Asking Questions